OPEN WORKSHOPS

A highly interactive workshop designed to help participants develop more assertive behaviour when dealing with others.

Along with encouraging participants to define assertiveness and identify its main characteristics, this course helps build an understanding of the importance of assertive behaviour on ourselves and others, and encourages the development of techniques in dealing assertively with aggressive behaviour.

Learn how to get the best out of your team, through the use of the highly desirable skill of coaching. Observe how quickly your team can improve through being coached.

Identify the skills that managers will need to be an effective workplace coach and understand how to coach for development and higher performance.  Learn how to structure a coaching session with staff members as well as being able to create a useful framework for a coaching meeting.  Once you have started implementing this way of communicating with your team, you’ll be delighted with how their performance level increases.

What are the pitfalls to avoid when delegating and why is it the some tasks just can’t be delegated? 

 Find out what constitutes effective and ineffective delegation and learn why it’s important to delegate well.  We will begin to define potential barriers and some of the pitfalls to avoid when delegating along with identifying tasks that can’t be delegated.  We will also come to understand that delegation is an ideal way of enabling learning, which is an important key to engaging and motivating people.

For those moving into a leadership role for the first time, it is important to understand at the outset the impact a leader can have on motivation and therefore performance .

Participants will learn the differences between leadership and management.  We will examine different leadership styles and be able to describe the skills, attributes and importance of a good leader.  As well as appreciating the impact a leader can have on motivation and performance, there will be ample opportunity to reflect on our own role as leaders and areas for development within.

In order to manage and oversee change effectively, it is important to identify how people react to change, and to identify the questions that need to be asked in advance of implementing any important changes.

On this course, we will examine what considerations and communications are needed when embarking on a programme of change.  We will identify real-life examples of good and bad experiences of change and participants will explore and examine their own feelings and reactions to change.  We will learn how to effectively roll out and manage change where more than one department is involved and how to communicate changes effectively.

Change is often resisted and can have a negative impact on all concerned if not handled well. This course is designed to help participants understand the emotional journey that change involves, and give them tools to help them positively embrace change .

Learn about the common barriers to successful change and understand why change is often resisted.  We examine the change curve and strategies that might make the journey through it less stressful. We look at the differences and the impact of an optimistic and pessimistic outlook and suggest ways of handling negativity in a team.

Do you often feel that your reluctance to influence others is holding you back?

What exactly is influence?  During this course, we will identify areas in which participants can change their behaviour in order to become more influential.  We will explain the importance of credibility when seeking to influence others along with other actions they can take to increase their ability to build influential relationships.  We will examine the differences between assertive behaviour and aggressive or submissive behaviours and how to use assertive behaviour to influence.

Do you wish you had better negotiating skills and often find it difficult to shift the parameters of others?

By demonstrating the importance of building a clear understanding of needs, feelings and standpoints in negotiation and through effective questioning and listening we can begin to understand the importance of being aware of the ‘bigger picture’.  Through this interactive session, participants will learn a number of assertiveness techniques and demonstrate the ability to assertively make and refuse requests.  They will consequently develop an understanding of how to overcome differences and the value of a shared problem and creative solution-finding approach to negotiation.