AB, Sales Manager

“Through the coaching with Natalie, I have discovered that it’s OK to be myself and that I don’t need to feel marginalised even though others (and in particular, my boss) have tried to make me feel that way.  Previously, they would try to imprint their own opinions of me as someone who isn’t very intelligent… Read More

Mark Nardin, Contact Centre Manager, Ford Motors

“We wanted to break away from the traditional sales based training associated with the automotive industry, with the aim to bring in a training specialist with heavy Contact Centre experience.  The blend of individual needs analyses with tailored training coupled with the understanding of selling through a telephony based environment has ensured our business continues… Read More